What We Deliver
At the heart of our work is clarity, consistency, and value. This section provides a detailed breakdown of the deliverables included within each of our 12 core service offerings.
Drive Results
Each service is carefully structured to drive measurable results and reduce inefficiencies.
Full Visibility
Complete transparency in scope of work and how it aligns with your business objectives.
Enhanced Experience
Precision and performance-focused approach for optimal business outcomes.
Our 12 Core Service Offerings
A transparent guide to our 12 core services, outlining each deliverable so you can set clear expectations, eliminate inefficiencies, and maximize the value we bring.
NexTech Desk – Customer Support with Technology
- Setup of live chat and email support channels
- Ready-to-use customer response templates
- Organized ticket resolution system
- Team role allocation for support
- Defined response quality and timing benchmarks
- Query and complaint tracking formats
- Escalation path setup
- Agent handover documentation
- Daily support reporting format
- Internal customer service SOP
WebGen Dev – Website Creation & Development
- Full website creation or redesign
- Desktop, Mobile and tablet responsive design
- Setup of all key pages (home, contact, services, etc.)
- Navigation and menu structuring
- Clean content layout and formatting
- Inquiry/contact form integration
- Product or service showcase layout
- Secure and user-friendly structure
- Basic analytics tracking enabled
- Final handover guide
Adaptive Smart Sync – Team Collaboration Support
- Setup of internal communication tools
- Organized folder and document access
- Team knowledge base for SOPs and guides
- Daily and weekly reporting formats
- Clear team chat/update structures
- Reminder systems for accountability
- Cross-department communication workflow
- Calendar syncing for meetings and deadlines
- Internal process sharing templates
- Team usage training and onboarding
Business Management – Internal Operations Support
- Admin workflow setup
- Leave and attendance tracking formats
- Task delegation templates
- Approval and feedback flow setup
- Monthly operations calendar creation
- Internal task documentation templates
- Performance tracking sheets
- Meeting structure and notes templates
- Department-wise responsibility mapping
- Complete internal process handbook
TribhujOPs Management – Process + Tech Efficiency
- Business process visualization (flowcharts, diagrams)
- Identification of redundant steps
- Setup of auto-start triggers for tasks
- Multi-step task flows and approvals
- Process checklist creation
- Recurring task reminders
- Visual task status board
- Handoff and transfer procedure setup
- Team sync between workflows
- Final process improvement documentation
Team WFlow Ignition – Introducing Tech to Teams
- Planning of new tool rollout
- Access and permissions setup for each role
- Training guides and user manuals
- Step-by-step how-to documents
- Internal training video planning
- Completion tracking templates
- Feedback collection on tools
- Common questions and fix guides
- Tool usage monitoring template
- Ongoing tech support plan
EffiTech Workflow – Improve Daily Work Plans
- Daily planner templates
- Task priority and time-blocking structure
- Workload assignment formats
- Delayed work tracking systems
- Weekly overview dashboards
- Alerts and follow-up reminders
- Self-assessment and review tools
- Daily report submission formats
- Task planning and reallocation SOP
- Productivity improvement checklist
RexNDex – Research for Better Tools & Workflows
- Current tool usage review
- Research for better alternatives
- Cost-benefit and usability comparison
- Tool testing before full use
- Compatibility checks with workflow
- Pros and cons of documentation
- Suggestions for process upgrades
- Reporting on workflow improvements
- Monthly R&D summary
- Future-ready tech tracking
WorkForceX – Providing Manpower (Remote)
- Requirement analysis and job scope setup
- Role-specific job description drafting
- Candidate shortlisting and screening
- Interview and onboarding support
- Remote work tracking setup
- Attendance, leave, and shift sheets
- Task monitoring sheets
- SOPs for each hired role
- Replacement/backup support
- Daily work reporting system
ClientCare 360 – End Consumer Support
- Assignment of trained customer support agents
- Response script preparation
- Issue resolution workflow setup
- Ticket status tracking
- Escalation and refund process formatting
- Support satisfaction reports
- Coverage planning (weekday/weekend)
- Training for different customer cases
- Post-interaction follow-up process
- Quality control system
UI/UX Testing – Design Feedback
- User experience walkthrough
- Navigation behaviour testing
- Layout improvement suggestions
- Device responsiveness testing
- Action point click behaviour tracking
- UX pain point analysis
- Visual clarity enhancement checklist
- Heatmap and scroll depth interpretation
- A/B test planning
- Final report with prioritized changes
WebUpgradeX – Site Enhancements
- Website performance audit
- Speed optimization adjustments
- Mobile UI improvement
- Visual layout restructuring
- Navigation and menu upgrades
- CTA and button design fixes
- Home and product section updates
- Image and font load improvements
- Header and footer structure improvements
- Visual consistency checks
